Returns & Exchanges
RETURNS & EXCHANGES
We pride ourselves on our quality and want you to be 100%Ā satisfiedĀ with your purchase. If you are unsatisfied with your item due to faulty workmanship, we will happily issue anĀ EXCHANGE, REFUNDĀ orĀ STORE CREDITĀ forĀ full pricedĀ items returned within 14 days of the purchase date.
Outside of this time and within 30 days, you will only be eligible for a store credit for the value of returned items.
FAULTY ITEMS
If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by contacting omfishingandoutdoors@outlook.comĀ and include your full name, phone number and clear photographs of the fault.
We have a 3 month warranty on all products.
Once we examine the photos of the item/s we will then be in contact with an outcome, and you will need to return the item for assessment.Ā
EXCHANGES:
Step 1Ā = Email our support team (omfishingandoutdoors@outlook.com) with your issue.
Step 2Ā = Write down your order number, full name & product/sizing issue and attach in the package.
Step 3Ā = Post to back to us ā 25 Fiddlewood St, Victoria Point, QLD, 4165Ā
Step 4Ā = Once your item is received, we will either exchange, refund, or issue a store credit for your order.